Provider: How to Process a Refund

(Keywords: refund, money back, duplicate pay, repay, reimburse)

Effortlessly request a refund with our fast and easy process!

In this article you will find: 

• How to search for transactions
• How to process a refund through Stripe
• How to record a manual refund
• View the status of a refund
• How long does a refund take?
• How to view your Stripe Dashboard.

1st. Visit the AfterSchool HQ website to log in. Click on "Login" and then enter your email address and password.

2nd. Click on the Accounting icon which will populate your "Transactions" screen. Here you will see details such as Total Transactions, Avg Transaction Amt, Total Sold & Credits, Totals Refunds & Debits, Total Paid Out, and Pending Payout. 

3rd. You can now search for the transaction by going through each page or easily find transactions by searching for students' names or filtering by date. Simplify your record-keeping process with these efficient search options. For accurate results, click the "Search" button.

4th. Once you have found the transaction, click on "Refund". 

5th. To refund with Stripe, click on "Refund via Stripe". 

Add the amount you need to refund, and also add the reason for the refund. Finalize by clicking on "Submit Refund". 

You will see a pop-up letting you know that the refund request has been successful and the status of the refund via Stripe will be changed to Refunded in your transactions.

To record refunds for payments received outside of AHQ, search for the transaction as shown in the 3rd step, click on the "Refund" button next to the transaction information, and then click on "Record Manual Refund".

Then add the amount that you will manually refund and save by clicking on "Record Manual Refund"

You will see a pop-up indicating that your refund has been saved. In the "Transactions" page you will be able to see that the status for the transaction has been changed to "Manual Refund/Ready for Payout".

To check on the status of your refund, navigate to the "Refund Requests" tab at the top of your "Transactions" page.

Once the refund is approved, the Request Status will change from "Pending" to "Completed". 

It generally takes 5 to 10 business days for refunds to be processed and available in your account. If you have issues or questions please contact AfterSchool HQ Support via email at [e-mail].

Under the Transactions screen, you can log in to your Stripe Dashboard. Click here to learn how to access your Stripe Dashboard through AHQ.

Are you a provider and do you need to re-enroll a student? Follow the guide here to Re-enroll.

💡If you have any questions or experience any technical difficulties with How to Process a Refund, don't hesitate to get in touch with our support team at [e-mail].