SA: Login Error and Password Reset Issues

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Below are steps on how to make updates to your AfterSchool HQ log-in credentials. This includes your email address and password. 

First, make sure you are logged into your AHQ account.

• Log in to AfterSchool HQ.
• In the left side panel of your AHQ Dashboard, click Profile ⚡️(step 1 pictured below)
• Navigate down your Profile page until you find Email. (step 2 pictured below) Here, just type the new email address to replace the existing one. Please remember which email address you are using to access your account in the future!
• A little further down the page, you should see Change Password (step 3 pictured below). You will be asked to type your new password twice to verify. 

💡AHQ Tips for creating a strong password:

1. DO NOT USE letters and numbers in a sequence (examples are qwerty, abcde, 12345, asdf).
2. NEVER use your birthdate or other important personal information.
3. AVOID using common passwords. Such abused ones are P@$$w0rd, password

What if I forget my password?

If you forget your AHQ password, we can easily send you a link to reset it.

1. Select Forgot Password? on the bottom of the AHQ log-in screen
2. Enter the email address associated with your account
3. Select the Reset Password button
4. Check your inbox for a password reset email
5. Click on the URL provided in the email and enter a new password

Please note that password reset emails are only valid for 3 days from the time of the request.

Quick step: https://afterschoolhq.com/login/resetpassword

If you have any questions or technical difficulty with creating your AfterSchool HQ Profile, we want to hear from you. Contact us at [e-mail].